GENERAL INFORMATION

Where is your company located?

We are located in Tampa, Florida.

Do you have physical stores?

No, we are an online-only business.

Do you restock sold-out items?

I need help with sizing. Do you have a size chart?

Yes, each product has its own size chart.

ORDERING & PAYMENTS

What payment methods do you accept?

We accept Visa, American Express, Discover, Apple Pay, G Pay, and Shop Pay. 

Can I modify or cancel my order after it’s been placed?

You have four hours from the time your order is placed to modify or cancel it. Please note, we only accept sizing modifications and do not allow changes to the products in your order.

How long does it take to process my order?

Orders are processed in the order they are received and take within 2-5 business days to complete. Once fulfilled, delivery takes about 3-6 business days. For faster delivery, we offer Express Shipping, which is processed in 1-2 business days and delivered within 1-2 business days.

All our package are sent through the United States Postal Service (USPS).

How do I check the status of my order?

Do you offer gift cards?

Currently, we do not offer gift cards, but we are planning to introduce them in the near future.

SHIPPING & DELIVERY

What shipping option does ZADE offers?

What are your shipping rates?

How can I guarantee free shipping?

Free shipping applies when you purchase items totaling over $75, if you have an account with us, free shipping applies to all orders over $50, in the U.S. only.

RETURNS & EXCHANGES

What is your return policy?

We offer a 14-day return and refund policy.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, undamaged, and in its original packaging. For more details, please refer to our Return & Refund Policy.

How do I initiate a return or exchange?

For more details, please refer to our Return and Refund Policy.

Are return shipping costs covered?

The first return is free of charge. For any returns after the second, you will be responsible for the shipping costs. Shipping prices vary depending on the destination of the item.

I received an item and it's damaged, what should I do?

If you receive a damaged item, please fill out the form on our Contact Us page located at the top of the page. Enter your order number and provide a brief description of the damage in the message box. Once your message is sent, you will receive an email within 48 hours requesting a photo of the damaged item. Please note, without proof of damage, the case will be closed. If the case is approved, you will receive a return label to send the damaged product back to us. You will have the option to receive a replacement item or store credit. Refunds will not be offered.